105,435 total
100% .. Needed help with downloading and obtaining boarding passes.
Spoke to representative ( don't have name). He helped so much and checked on line for me enabling me to print off the necessary documents.
Thankyou so much
Date of experience: May 02, 2024
I booked direct flights for a weekend trip to the Bay area right before the April 8th eclipse. Because I live within the path of totalitly, the flights at the airline website were ~$650 one-way for the return trip alone. At the time, I had not figured out the mark-up from the anticipated eclipse-related tourism, so I just booked the outgoing flight and convinced myself I could find a better price for the return flight. I found slightly better pricing through other booking websites later that day, even if I had to settle for a connecting flight with a different airline. Then I ran into Kiwi.com and it listed the same one-way itinerary I originally saw at my preferred airline website priced at $257! I got my confirmation shortly after booking and my record locator number (2 separate e-mails) within 24 hours. I had a hassle-free trip a month later.
Date of experience: March 06, 2024
The agent, Allyka, is very helpful, did her best to assist customer.
Though it's quite worrisome. My initial booking is for Vueling air (Booking 495707212), when did it get changed to Level? I didn't receive email form Kiwi about this change. I would go straight to Vueling air the day of my trip. With limited transferring time, that would probably put me in trouble without knowing this ahead of time. So my question for Kiwi is: why do you make this change? And why you didn't send us update about the change?
Date of experience: May 02, 2024
Truly exceeded my expectations! I had read so many negative reviews online about travel brokers so I braced myself for a nightmare trip but my oh my Kiwi truly impressed me. Maybe I just got lucky this time but honestly first impressions usually last the longest so for now I'm a very happy customer and will definitely be recommending to friends and family! Well done guys!
Date of experience: April 22, 2024
Reply from Kiwi.com
Dear OG,
Thank you for sharing your positive review of Kiwi.com! We're thrilled to hear that we exceeded your expectations and impressed you on your recent trip. Your satisfaction means the world to us, and we truly appreciate your recommendation to friends and family. Safe travels!
Best regards,
Customer Satisfaction Team
Basically totally failed to assist when airline rescheduled flight. Yet when we contacted airline direct, bingo, no problem booking changed directly no charge and they could not understand why Hou did not ask. Hence kiwi.com are rubbish.
Date of experience: April 02, 2024
I recently had an issue with a flight. Kiwis specialist support staff (Ajay) helped right this wrong swiftly. I am very grateful for their support and can definitely say people like Ajay at Kiwi are great and will help you as much as possible!
Date of experience: April 03, 2024
Kiwi.com helped in booking a reasonable priced flight with a zuitable timjng at the last moment. We travelled at ease & comfortably.
Date of experience: April 27, 2024
The flight changed and we had to research new flights for a solution. Lufthansa agreed to a solution but Kwiw did not want to rebook flights at no cost to Kiwi as Lufthansa covered their changes. Kiwi offered to pay for a Taxi to get us back to our original destination/departure point. In the end a happy outcome. This could have easily been five stars if this was done without the struggle of online reviews being the best point of contact.
Date of experience: April 25, 2024
Reply from Kiwi.com
Dear Sara Brenchley,
Thank you for sharing your experience with us.
I have sent you an email that brought a bit of insight into what has happened in your reservation and provided a satisfactory solution.
Best regards,
Alina
Customer Satisfaction Specialist
Quick, helpful and efficient answer.
I could find the solution to my problem very easily and without facing any "we know how to do but we are not allowed to tell you". I also received the email with the information needed immediately during the call.
Date of experience: April 28, 2024
Reply from Kiwi.com
Dear Salomé,
Thank you for your positive review! We're thrilled to hear that our team was able to provide you with a quick and efficient solution without any unnecessary hassle. We understand how important it is to receive the information you need promptly, and we're glad we could deliver. Your satisfaction is our priority, and we're here to assist you further if needed.
Best regards,
Customer Satisfaction Team
The agent I talked with was able to explain why I wasn't able to see one of my tickets and walked me through how to check in with two different confirmation codes on the Frontier app.
Date of experience: May 02, 2024
I just discovered Kiwi.com in 2024 but there service is amazing. Their prices are amazing. Their software is amazing. I really recommend them as it is the best value and service that I have found on the Internet. Thank you Kiwi.com for being such a great company and making travel so much better (and affordable).
Date of experience: April 29, 2024
Reply from Kiwi.com
Dear Amir Anzur,
Thank you for your positive review, it means a lot to us! We're thrilled that you find our service amazing and that our prices and software meet your expectations. We're here to make travel better and more affordable for everyone. Safe travels!
Customer Satisfaction Team
I was having problems accessing my online booking with Kiwi.com app. Called the 24/7 online support and was dealt with by the amazing Aya. She talked me through, put my mind at ease and gave me the information that I needed so badly. The call was sorted in less than 3minutes. Very professionally handled. Thank you Kiwi.com!
Date of experience: April 28, 2024
Reply from Kiwi.com
Dear Christian Rivera,
Thank you for your positive review of your experience with Kiwi.com! We're thrilled to hear that Aya was able to quickly assist you with accessing your online booking and provide the information you needed. We'll make sure to pass along your kind words to Aya. Thank you for choosing Kiwi.com, and we wish you a fantastic trip!
Customer Satisfaction Team
Scamming site. They lie to customers about the terms and conditions that original airlines claimed. They even charged something are already included in the ticked, for instance luggage allowance and retrieve. Please avoid this site at all cost.
Date of experience: April 30, 2024
Reply from Kiwi.com
Dear Customer,
Thank you for taking the time to share your experience with Kiwi.com.
We regret to inform you that we couldn't locate your reservation in our system as no reference number was provided. In order to assist you further and address your concerns effectively, please provide us with your booking number and the email address associated with your booking.
Your satisfaction is important to us, and we want to ensure that we can thoroughly investigate the issues you have encountered. Once we have the necessary information, we will be able to assist you with your concern.
Thank you for your cooperation.
Best regards,
Customer Satisfaction Team
I just booked my flight London to Srinagar after having read that they are cheaper than the rest. I checked direct with the airline soon after receiving confirmation and found out that Air India direct was cheaper! Kiwi were more expensive than edreams and Opodo as well
Date of experience: May 01, 2024
Reply from Kiwi.com
Dear Customer,
Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com.
As we were able to locate the reservation in your system, we will proceed to investigate it on our side and contact you as soon as possible, and someone is going to take care of your case here.
Thank you for your cooperation in getting back to us once we contact you to work on a solution for your case together.
Yours sincerely,
Customer Satisfaction Team
Fast pickup time, representative knew what she was doing, got all necessary help in 5 minutes
Date of experience: May 02, 2024
Scamming site. Regarding the refund request, they don't give me any contact anymore and they don't give me any response even if I send them an e-mail. I lost my vacation and my money because of them.
Date of experience: May 03, 2024
So far so good, my booking went smoothly I had better price ticket even from the airflight. I hope kiwi to continue like this in the future and mutual be satisfied. Thank you dear staff of kiwi. I heard from others that this happened only in the very first time booking flight after that the prices are not comparable with other sights I hope this is only rumors and always kiwi book for me the best prices on the market. Thanks to kiwi
Date of experience: April 26, 2024
Reply from Kiwi.com
Dear Konstantinos Ntovolis,
Thank you for your kind words and feedback. We're thrilled to hear that your booking went smoothly and that you received a better price with Kiwi.com. Rest assured, our goal is to always provide you with the best prices on the market. We appreciate your trust and hope to continue satisfying your travel needs in the future. Thank you for choosing Kiwi.com!
Best regards,
Customer Satisfaction Team
My flight was cancelled due to a strike. I was surprised to discover that although the company was offering to get a new flight for free, Kiwi withheld this as a privilege and told me basically "fork off, you didn't pay for our insurance, so you lost your ticket". Even though the flight company was offering it for free. And there was really nothing I could do. I had to buy another ticket and had no right to refund or anything.
Date of experience: April 25, 2024
Reply from Kiwi.com
Dear Customer,
We appreciate your review and feedback regarding your recent experience with us.
Rest assured that your feedback is of utmost importance to us, and we are committed to thoroughly investigating the concerns you have raised. Our dedicated team is already working on a detailed analysis, and we will reach out to you promptly with the results of our investigation.
Thank you for bringing this matter to our attention. We will take the necessary steps to address any issues and improve our services.
Sincerely,
Customer Satisfaction Team
The service was good as my call was immidiately picked up. The advisor was also willing to wait on the phone while I did the work.
I also was able to use more payment options which allowed me to buy an easy jet ticket without a mastercard and it was still at the same price mentioned on the website.
Date of experience: April 26, 2024
Reply from Kiwi.com
Dear Ferdaousi Asha,
Thank you for your positive review! We're thrilled to hear that our service met your expectations. It's great to know that our advisor was attentive and willing to assist you throughout the process. We also appreciate the feedback about the payment options, as we always strive to provide a seamless booking experience. We hope you had an amazing trip with EasyJet. If you have any future travel plans, don't hesitate to reach out to us.
Best regards,
Customer Satisfaction Team
I called requesting help in changing my trip itinerary. The person initially did not want to check for me, but after I requested she put in a request. Then I get a message saying it was nto possible to change, when I see there are flights available.
Date of experience: April 29, 2024
Reply from Kiwi.com
Dear Customer,
Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com.
As we were able to locate the reservation in your system, we will proceed to investigate it on our side and contact you as soon as possible, and someone is going to take care of your case here.
Thank you for your cooperation in getting back to us once we contact you to work on a solution for your case together.
Yours sincerely,
Customer Satisfaction Team
